Carpet Cleaning W11 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning W11 provides carpet, upholstery, rug, and related cleaning services to residential and commercial clients. By booking a service, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the individual, company, or organisation that requests or receives services from Carpet Cleaning W11.

Company means Carpet Cleaning W11, the provider of the services.

Services means carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and any other related services provided by the Company from time to time.

Premises means the property at which the Services are to be carried out.

Technician means any employee, contractor, or representative appointed by the Company to perform the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery, and related surfaces. The exact scope of work will be agreed with the Client at the time of booking or as confirmed in writing prior to the commencement of the Services.

The Company reserves the right to decline or discontinue Services where, in the opinion of the Technician, the work cannot be carried out safely or effectively, or where the condition of the Premises or items to be cleaned poses a risk to health, safety, or property.

3. Booking Process

All bookings must be made directly with the Company. A booking is considered an offer by the Client to purchase the Services in accordance with these Terms and Conditions.

The Company may request information about the Premises, the number and size of rooms, the type and condition of carpets or upholstery, access arrangements, and any known stains or issues. The Client must provide accurate and complete information to enable the Company to estimate the work and allocate appropriate time and resources.

A booking will be confirmed when the Company accepts the Client's request and provides a booking confirmation. Confirmation may be provided verbally or in writing. The Company reserves the right to refuse or cancel any booking at its discretion, subject to refunding any prepaid amounts where applicable.

4. Prices and Estimates

Prices are generally provided based on information supplied by the Client or based on standard pricing for the type and size of areas or items to be cleaned. Any price or quote given prior to inspection is an estimate only.

The Company reserves the right to amend the price if the information provided by the Client is inaccurate or incomplete, if the actual condition of the carpets, rugs, or upholstery requires additional work, if access is difficult, or if extra areas or items are requested on the day of cleaning. Any change in price will be communicated to the Client before the work proceeds beyond the original scope.

5. Access and Client Responsibilities

The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time. This includes arranging parking where necessary and ensuring that the Premises are accessible.

The Client must remove small furniture, valuables, breakable items, and other obstacles from the areas to be cleaned, unless otherwise agreed in advance. The Company accepts no responsibility for damage to items that have not been removed or appropriately protected by the Client.

The Client is responsible for ensuring that electricity and water are available at the Premises for the duration of the Services. Failure to provide these may result in cancellation or rescheduling and may incur a cancellation charge.

6. Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require a deposit or prepayment at the time of booking, particularly for larger or commercial jobs.

Accepted payment methods will be advised by the Company. The Client is responsible for ensuring that funds are available and payment can be completed at the agreed time.

For commercial or account Clients, alternative payment terms may be agreed in writing. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise specified at the time of booking, the following will apply:

If the Client cancels or reschedules more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Company's discretion.

If the Client cancels or reschedules within 48 hours of the scheduled start time, the Company may charge a cancellation fee of up to the full quoted service price, particularly where the Company is unable to reallocate the booking slot.

If the Technician attends the Premises at the agreed time and is unable to gain access or commence work due to circumstances within the Client's control, this will be treated as a late cancellation and may be subject to the applicable cancellation fee.

The Company reserves the right to cancel or reschedule any booking due to unforeseen circumstances, such as illness, equipment failure, severe weather, safety concerns, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment. If the Client does not accept a rescheduled appointment, any prepaid amounts may be refunded.

8. Service Standards and Limitations

The Company aims to deliver services with reasonable care and skill and in accordance with industry standards. However, the Client acknowledges that:

Not all stains, odours, or marks can be removed, and results may vary depending on the age, type, and condition of carpets, upholstery, and fibres, as well as prior treatments and existing damage.

Shrinkage, colour loss, or other changes can occur in certain fabrics or materials as a result of cleaning, particularly where items are old, damaged, or have not been maintained in accordance with manufacturer recommendations.

The Technician will assess items prior to cleaning and may advise against treatment where there is a high risk of damage. If the Client insists on proceeding against advice, the Company will not be liable for any resulting damage.

9. Client Property and Fragile Items

Whilst the Technician will take reasonable care when moving items if this has been agreed, the Company does not accept responsibility for damage to furniture, fixtures, fittings, or personal property that could reasonably have been removed or protected by the Client prior to the Services.

The Client must inform the Technician of any particularly fragile items, pre-existing damage, or areas of concern before work starts. The Company is not liable for damage arising from undisclosed pre-existing conditions.

10. Liability

Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded under applicable law.

Subject to the above, the Company's total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the relevant Services.

The Company will not be liable for any indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity, arising out of or in connection with the provision of the Services.

The Client is responsible for ensuring that carpets, upholstery, and other items to be cleaned are suitable for wet or chemical cleaning. The Company will not be liable for damage where the Client has failed to follow manufacturer instructions or has not disclosed relevant information.

11. Complaints and Claims

If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work. The Company will investigate the complaint and, where appropriate, may arrange a re-visit to inspect and, if reasonable, re-clean the affected area.

Any claim for damage must be reported to the Company within 48 hours of the Services, providing details and supporting evidence. Failure to report issues within this timeframe may limit the Company's ability to investigate and may affect any potential resolution.

12. Waste Handling and Regulations

The Company will handle and dispose of any waste generated as a direct result of the cleaning process in accordance with applicable UK waste regulations and environmental standards.

General domestic waste, such as vacuumed dust or minor debris arising from the cleaning of carpets and upholstery, will typically be left on site for disposal through the Client's normal household or commercial waste streams, unless otherwise agreed.

Where specialist waste arises, such as from the presence of hazardous materials or contamination, the Company may be unable to proceed or may require separate arrangements for disposal. Any additional costs associated with specialist waste handling or disposal will be the responsibility of the Client and will be advised before proceeding.

The Client must inform the Company prior to the booking if there is any known contamination, infestation, or hazardous material at the Premises. The Company reserves the right to refuse or discontinue Services if such conditions are discovered.

13. Health and Safety

The Company and its Technicians will operate in accordance with applicable health and safety legislation and guidelines. The Client agrees to support a safe working environment by keeping children, pets, and other occupants away from areas where equipment, cables, machinery, or cleaning solutions are in use.

The Client must inform the Technician of any health and safety risks at the Premises, such as loose flooring, poor lighting, or restricted access. The Company may refuse to proceed where it considers the conditions to be unsafe.

14. Data Protection and Privacy

The Company may collect and process personal information about Clients for the purposes of managing bookings, delivering Services, handling payments, and responding to enquiries or complaints. The Company will take reasonable steps to keep such information secure and will only retain it for as long as necessary for these purposes or as required by law.

Client information will not be sold to third parties. It may be shared with service providers or contractors strictly as needed to deliver the Services or operate the business.

15. Amendments to Terms

The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date on which it is made available. The terms in force at the time of your booking will apply to that booking.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where mandatory provisions of local law apply.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any specific written agreement or confirmation relating to a particular booking, constitute the entire agreement between the Company and the Client in relation to the Services. The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.